Once your order is shipped, you will receive a tracking number via email. Most orders will ship within 1 to 7 business days after your order is received.
INTERNATIONAL SHIPPING / CUSTOMS
You are responsible for all duties and taxes on your order. If you refuse a shipment from ANCHORSAND, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to ANCHORSAND. This amount will be deducted from your merchandise store credit.
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs agents to release your package.
INSUFFICIENT ADDRESS & UNCLAIMED ORDERS
If your items are returned because of an invalid or insufficient address, our because your order was unclaimed we will have to charge you to reship your package. If you do not want your package to be reshipped, you will be issued a store credit for the order total. The shipping amount and the cost of returning the package to ANCHORSAND will be deducted from your store credit amount.
PACKAGE INSURANCE / LOST PACKAGES
We have partnered with U-PIC to offer package protection and insurance on all your orders (some International restrictions apply). With this partnership your order will be protected from lost and stolen packages, as well as damage occurred during transit. Claims must be filled with 90 days from the shipment date. For lost parcels you must wait 21 days for domestic and 45 days for International shipments. For shipments to Italy you must wait 60 days before filing. Once a claim is approved with U-PIC you will either receive a replacement, or be reimbursed for the cost of the items.